RV Squid: Newmar Mothership and Showalter RV

Returning to the manufacturer for service has come to be known as returning to the mothership. We reached Nappanee the day before our scheduled appointment and got set up in the campground. The service tech arrives at 6:00 a.m. to get your coach. Thankfully, the new service center has a fantastic customer lounge with as much coffee as you can stand. You can watch the official service center video from Newmar here. Do they not have a crazy clean floor?

We had a rather lengthy list of things to be addressed. Most of it was cosmetic in nature with only a couple of pesky issues. We were very pleased with the service received.

While the Newmar service facility is first class, that 6:00 a.m. service tech knock is not necessarily something we wanted to experience each morning. So we took advantage of my cousin Steve and his family and stayed at their home. This allowed the Newmar techs more time to work on our coach since they didn't have to return it to the Newmar campground on a daily basis. It was a win for us all.

Steve and Junelle had recently completed a new service facility and showroom. Showalter RV looks pretty sharp with new additional service bays and expanded retail floor space and indoor showroom space. They've got some top notch employees who do everything they can to help you out, whether it's service, parts, or sales. Plus, it's still very much a hands-on family business with the second generation coming along. Josh works in sales. His wife, Missy, cleans and preps units. Jody works in service, and the youngest daughter is on hand for cleaning and yardwork.

And if that wasn't enough to keep them busy, there's Perfect Twist Pretzels down the street in Coppes Commons. The oldest daughter and her husband, Trevor and Krissy, run the pretzel shop with a little extra help for special events now and then.